24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and technical support for our Linux hosting packages. Even if you aren't our customer yet and you have questions, we will help you in a timely manner and supply you with the needed information, to give you a choice to make an informed decision when you purchase your new hosting account. We're available at any time, including holidays and weekends, and we provide you with various options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have a couple of phone numbers worldwide, so you can call the one which is closer to you. The max response time for the email messages and the tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try our support services even before you get a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and basic questions. Our representatives can assist you to pick the ideal package or give you information about our servers, in order to verify whether the system requirements for your websites are met. In case you are an existing client, you can also contact us through e-mail or via our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these two ways of correspondence, you will get a response within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you have used the website hosting services of other service providers, even big ones, you will be able to compare the response time because it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Hosting
When you use our VPS hosting, you won't need to wait for more than 1 hour so as to get support for any kind of problem that you may have with the server or the software which comes pre-installed with it. We guarantee this short reply time for all the tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support crew. We have local phone numbers in a couple of countries globally as well as a live chat service where we can assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so no matter what your question or issue is, there'll always be somebody to help you out promptly. When you need help with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we supply for all our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get quick support in general, let alone if you operate a whole server, so every single dedicated server that we offer features 24/7 support with one-hour response time warranty regardless of the situation. This service is absolutely free for any difficulties with your server or the software that was installed by our administrators during the setup, so you're able to get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you can send an email message, and the actual response time for either rarely surpasses 30 mins since we have administrators available 24x7x365. If you require general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you can take advantage of our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, that you're able to include to your server package through the billing Control Panel.