Q: Why should I move my web site? What does web site migration involve?
A: When your present web hosting provider can no longer answer the requirements of your web site, or if you undergo continual downtime, or if you are forced to wait for hours for the support staff to respond to you, it may be a good idea to change your web hosting provider, i.e. to move all the files for your sites together with your databases from your present provider to your new provider. At Congo Num Host, we understand that this can often be difficult and time–consuming. That is why we’ll perform all that for you for free!Our experienced technical staff will transfer your site content from your current hosting provider to us. Our techs have a lot of experience migrating web sites and are able to handle everything – from a traditional WordPress–based blog or Joomla™–driven website, to an extremely elaborate, custom–built web app.
Q: Web site migration sounds like lots of work. How much time is it going to take?
A: While we cannot give you a precise ETA, since there are many variables, including the size of the web files and databases, the physical location of the present host’s server, the complexity of your website and the present workload of our Website Migration Department, etc., we will do our best to move your website within 48 hours, and in some cases – within 24 hours (in case the content is not large).
Q: My privacy is crucial to me. What details do you need?
A: We do not request any personal information. We will require, though, the login information for your present web hosting account and the name of the site that you would like to migrate.
Q: My present web hosting account has delicate data inside. How can I trust you?
Q: How about downtime? Will my website be offline?
A: Your site will work just like it did before with your former web hosting provider. As soon as we are through with the transfer, your web site will be configured to work on our system and we’ll alert you to preview it. If it is working correctly, all you will have to do is update the NS records for your domain name. Your website will be transferred to us with no downtime whatsoever.
Q: Will my present hosting provider need to do anything?
A: While we move your web content, your hosting provider won’t be aware of the migration at all. We won’t touch base with them in any way.
Q: Which web hosting platforms do you support?
A: We can transfer your web site from any web hosting provider or any Linux–driven web hosting platform so long as we can obtain access to the Control Panel and there is FTP access available.The only websites that we cannot migrate are the ones based on closed–source software applications such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.