A 99.9% Server Uptime
We have set up our hosting platform using reliable hardware components and significantly customized software. Our administrators have installed a customized version of Security–Enhanced Linux on each of our hosting servers in order to ensure optimal protection and reliability. We’ve installed several DDoS prevention devices combined with highly effective firewall programs to make sure our network is impenetrable and safe.
All Linux hosting packages packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee remains unchanged.
A 99.9% Network Uptime
To be able to provide an outstanding hosting service, you can rarely trust the default network configuration in a datacenter. We have built our own custom internal network in an effort to ensure a faster–than–the–speed–of–light connection speed with the rest of the world.
And thanks to this, no matter which datacenters you choose: our USA located data center, our United Kingdom located data center, in our Finland located data center, in our East Europe located data center or our Australia located data center, you can enjoy an assured 99.9% network uptime. And this guarantee is valid with all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned cash at risk, you cannot feel truly safe. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel happy with our hosting service or if you have to get a more robust web hosting solution, like a VPS hosting or a Linux dedicated web hosting – you will get a full refund, without concealed fees or refund charges.
24/7 Technical Support
We have meticulously selected each single member of our 24x7 support department to make sure that we can provide the best possible client support service you can get. Each of our technical support engineers has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are at your disposal 24–7–365 – you will be able to reach them whenever you want and they’ll reply to you as fast as possible.
Their average ticket response time is less than 20 minutes, whilst with other hosting firms you have to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be replied to within an hour.