Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Guarantee

  • Our customer help and support team is available day–and–night to reply to each of your service demands. Every ticket you send to us shall be replied to within less than 60 minutes. If your issue demands the assistance of an admin, we are going to send the ticket to the technician on duty and will let you know that the problem is under control.

  • Top quality support service
  • Expert Tech Assistance Service

  • We are on line for you around the clock to provide information and tech support as well as to aid you with any trouble that you could possibly encounter as you are working with your virtual server. We can easily support all pre–installed programs, such as your Operating System, server management panel (depending on the VPS type) and the Hosting Control Panel produced entirely by our developers.

  • Intuitive help center
  • An Educational Help Section

  • A comprehensive and constantly updated articles base is integrated into our in–house built Hosting Control Panel. It gives you quick tips about how to conduct all the main website control jobs. The Help area supplies thorough how to content articles and step–by–step video training. You can gain access to the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.