Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • All your support requests will be responded to in maximum one hour after the trouble ticket or e–mail is submitted. If your issue requires additional assistance from an admin, we will direct the support ticket or the email to the person on duty, right away then leave a note to let you know that more time will be needed for finding a solution. And if you take advantage of our Admin Services package, all of the server management services included there will be completed whenever you decide.

  • Top quality support service
  • A Premium Customer Service

  • We will be online for you 24/7 to reply to any inquiries that you may have related to our Hosting Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated hosting server. In case you also need assistance tackling server administration procedures, you can resort to our Admin Services package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus installation and troubleshooting services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Every Linux dedicated servers hosting package is fitted out with our free Hosting Control Panel, which offers an elaborate knowledgebase plus a group of educational video tutorials. Whenever you require help while working with the Hosting Control Panel, just click on the Help or Videos buttons located in the upper right corner.