In case you have ever had a hosting account in the past or you have dealt with any kind of online service, you are probably aware from your personal experience that for many things it's better to consult with a live person over the phone rather than exchange support tickets or e-mail messages. If you want to find out more about a service before you decide to order it or if something small-scale needs to be done, for instance, it is easier and a lot faster to do it in real time. If you are able to connect with representatives by phone, it's also very likely that you are dealing with an actual hosting supplier, not just a reseller. The type of support that you will get over the telephone may differ between different suppliers - from general matters to dedicated technical support. Typically the majority of providers supply pre-sales assistance and first level phone support, while more complicated technical matters are managed via email and tickets.

Phone Support in Hosting

All our hosting packages include telephone support fourteen hrs a day even on public holidays, which means that if you don't have an account yet, you'll be able to phone us and find out more about our services or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to contact the phone number that is closer to you. If you're a current customer, we can help you promptly with any general and billing issues and with a number of tech issues so as to save you time and efforts - we acknowledge the fact that often it's more convenient to talk with a live person so as to get things done immediately. Of course, some issues cannot be managed on the telephone, so in such a case you're able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs a day as part of the support services for each semi-dedicated server plan that we supply. Since some issues are more difficult and time-consuming, you'll have to open a ticket in case you come across such a problem, but for all your general, billing or minor technical issues you can always give us a call and we'll help you instantly so as to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our state-of-the-art cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia along with an international number, so that you'll be able to call the one that is nearer to your location.