If you’ve ever got any enquiries in regard to the hosting service in general or you encounter a problem with your sites, you will have to contact the web hosting company’s customer support team. It may not make a difference how soon they will respond if you have an inquiry of a generic nature, but a problem like a thwarted web app update, for example, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to assist you, the longer the website will be down. If you offer goods or services online, any downtime will influence your website negatively and you may lose current or potential clients. Lots of hosting providers, especially resellers, reply to tickets and emails within twenty four hours, but in the online realm that is way too long, as customers will scarcely ever revisit a website that is not functioning properly over prolonged periods of time.

One-Hour Response Guarantee in Hosting

If you’re using one of our Linux hosting packages and you have a query or face some problem, you can contact us 24x7 by posting a helpdesk ticket or by sending an e-mail and we promise that you will get a response in less than an hour. In case the issue can be resolved, we’ll do it before we respond, whereas in case there’s something that you need to do on your end, we will give you all the necessary information – what workable solutions to try, what settings to check, and so on. Usually, you will get a response within only half an hour, which means that waiting around for hours or even for more than a day to obtain support is something impossible. Our 1-hour response guarantee is valid for any enquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff reps will be at your service at all times and they’ll respond to any support ticket that you post through our hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed irrespective of whether you have a generic enquiry in regards to your semi-dedicated server or you chance upon some predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available day and night to address any billing, general or technical issue. In case you contact us about anything that is within our capabilities, we’ll sort it out before we reply to you, which goes to say that you won’t have to wait for hours or even days while the problem continues. In case there’s something that you need to do on your end, we’ll provide you with the needed info – what possible solutions to try, what actions to take, etc.