There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a trouble ticket system. This is the easiest means of correspondence for several reasons. In the event that no help desk staff member is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy ‘n’ paste extensive bits of info without the need to worry about typographical mistakes, and if a specific problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which means that if you have to supply info or to adhere to instructions, you will need to use no less than two different systems and this number could grow if you’d like to manage a handful of domain names. Moreover, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a response.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our Linux hosting packages isn’t separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you need with just a few clicks of the mouse, without having to leave your web hosting account. The ticketing system comes with a quick-search field, so you can track down the status of any support ticket that you’ve already submitted, if you need it. Moreover, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to deal with a particular problem even before you post a ticket. The response time is maximum 60 minutes, which suggests that you can get timely assistance whenever you need one and if our customer service staff suggests that you do something within your hosting account, you can do it right away without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated packages, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account in one single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or bump into a predicament, you can touch base with our customer service staff members instantaneously without the need to sign in to a totally different admin dashboard. You can look through your files or check various account settings whilst posting a new ticket or reading the response to an older one. In case you have tons of tickets and you want to track down a specific one, you can take advantage of the clever search box, which is available in the Help section of the Control Panel. We’ll make sure you get a response in less than sixty minutes regardless of the nature of your enquiry or issue.