Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting packages isn’t separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you need with just a few clicks of the mouse, without having to leave your web hosting account. The ticketing system comes with a quick-search field, so you can track down the status of any support ticket that you’ve already submitted, if you need it. Moreover, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to deal with a particular problem even before you post a ticket. The response time is maximum 60 minutes, which suggests that you can get timely assistance whenever you need one and if our customer service staff suggests that you do something within your hosting account, you can do it right away without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our semi-dedicated packages, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account in one single location and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or bump into a predicament, you can touch base with our customer service staff members instantaneously without the need to sign in to a totally different admin dashboard. You can look through your files or check various account settings whilst posting a new ticket or reading the response to an older one. In case you have tons of tickets and you want to track down a specific one, you can take advantage of the clever search box, which is available in the Help section of the Control Panel. We’ll make sure you get a response in less than sixty minutes regardless of the nature of your enquiry or issue.