Lots of users who begin using their very first hosting account, or change companies, normally have enquiries with regards to how specific operations are completed or encounter predicaments when setting up different things like e-mails, website settings, etc. That’s the reason why, some web hosts have prepared documentation with popular questions and problems so as to help their customers receive info quickly and seamlessly. As a result, the tech support team members can devote more time to actual issues that given customers may be experiencing, because the solution for the minor things will already be available on the World Wide Web and clients will be able to easily resolve them without getting in touch with the help desk team. Having elaborate documentation is very important, particularly for new customers without any past experience at all, because the web hosting service involves an enormous amount of functions and lots of individuals can become confused about what to do. A good knowledge base can both help you perform the procedures that you need and find out how the web hosting service works as a whole.

Extensive Online Documentation in Hosting

If you’ve ordered your very first hosting plan through our company or have transferred your site over to us, you’ll get accustomed to our services and our in-house built Hepsia Control Panel before you know it thanks to the fact that we have prepared an in-depth online knowledge base where you can find all the info that you may ever need – both general info with regards to the service as a whole and more concrete info about the separate functions that you can make use of and the issues that you may chance upon. The articles themselves are available in two places. The entire article collection can be accessed through the Control Panel’s Help section. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can acquaint yourself with how to do just about everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles feature thorough guides, so you will never get bewildered because of an ambiguous text. Naturally, if you bump into a more specific problem and you do not find anything about it in our knowledge base, you can get in touch with our customer care team members 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared a detailed online knowledge base for all our current and future customers, so in case you purchase a semi-dedicated server package through our company, you’ll be able to find any information that you’re looking at any moment. We have a large number of informational help articles, which will help you understand better what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are just two instances. Our exhaustive guides will help you do anything you want – uncompress an archive, import a database, redirect a domain name, etc. Plus, we’ve also got troubleshooting instructions, which will permit you to discover what induces a certain problem and the viable solutions for it. If you’re unable to send e-mails or your domain opens a 500 Internal Server Error message, for instance, you can consult our knowledge base and fix the issue instantaneously. You can access the articles through any Control Panel section, as well as through the all-inclusive Help section.